INNOVATIVE APPROACH
The City of Sarasota, FL wanted to offer user-friendly, digital-forward options for citizens to easily apply for permits, schedule inspections, and renew licenses. By replacing outdated systems with a modern and integrated solution, Sarasota alleviated the need for in-person appointments. The City hoped to reduce processing times, improve accuracy, and enhance overall customer service for citizens.
Selectron and Mitchell Humphrey partnered to modernize the City’s operations with improved customer service while fostering more efficient and effective business operations. By leveraging both organizations’ unique expertise, the City aimed to position itself as a leader in municipal services and create an intuitive, user-friendly customer experience.
ENHANCE CITIZEN ACCESS
In 2020, as COVID brought the need for digital transformation in government to the forefront, it was apparent that citizens wanted the option to access services digitally and via phone, without the need to make an in-person appointment.
By investing in technology and innovation, the City aimed to position itself as a leader in municipal services and create a more business-friendly environment for residents and entrepreneurs.
- Provide customers virtual options integrated with FastTrackGov®
- Improve customer service with inspection scheduling and payment self-service
- Modernize Sarasota’s building department business operations
COLLABORATIVE SOLUTIONS
In 2020, the City integrated FastTrackGov® with Selectron Technologies’ Interactive Voice Response (IVR) and SelecTXT, allowing contractors and citizens to schedule inspections, review statuses, and pay fees over the phone or by text. 24/7 access further supported the department’s desire to enhance services for their citizens. Through this new system integration, FastTrackGov® provided better data tracking and reporting capabilities and enabled the City to analyze trends and make informed decisions. With these integrated solutions, the City hoped to promote economic development and ensure compliance with building codes and regulations.
REMARKABLE PROGRESS
“The development services permitting project yielded such impressive results. Having easy access to comprehensive reports through FTG is a significant improvement, enabling better oversight and decision-making within the department. Online services have all pertinent information for each project translating into faster processing times for permits and smoother interactions with residents and businesses.”
Herminio Rodriguez
Director of Information Technology
- 87% of payments made online
- 83% of permits issued automatically after payment
- Positive response from the community
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The teams at Mitchell Humphrey and Selectron Technologies have partnered with hundreds of cities and counties across the country to upgrade the technology capabilities of building and related departments, enabling them to make their staff more efficient and increase citizen engagement.