Process requests and inquiries faster to increase citizen satisfaction.

With FTG Connect®, FastTrackGov’s solution for citizen interaction, you’ll open the lines of communication between your staff and your citizens with the capability of tracking every request from start to finish.
 

Citizen Access

Enable your citizens to communicate with you online:

 

  • Submit a complaint (anonymously, if desired) or request for service 
  • Pay outstanding balances 
  • Track the status of their complaints

Employee Capabilities

Your employees will resolve issues more quickly and stay organized with these features:

 

  • Ability to categorize complaints by type and/or property
  • Route complaints and service requests to the appropriate departments
  • Create code enforcement cases
  • Receive and communicate status updates and final resolutions

Administrative Benefits

 

  • Enhance citizen satisfaction by improving communication and resolving requests more quickly
  • Receive real-time reports on complaints by type, location, etc.
  • Review the processing history of a specific complaint or review the history of all complaints related to a specific property

 

1.4 million

citizens served

200+

municipalities served

40+

years of serving governments